Telehealth platforms in Australia compared: prices and features (2026)

Australian clinicians have more telehealth platforms to choose from than ever, and the prices range from free to well over $100 per clinician per month. This guide compares the main options on what they cost, where they’re based and what they actually do. We checked every price against the provider’s own website on 14 October 2026.

We make MedCall, so we’ve kept to facts you can check, and we say where the others are the better pick.

Telehealth is now a normal part of care: in 2024-25, 22.5% of people had at least one telehealth consultation for their own health in the previous 12 months (AIHW).

The short version

Platform	Price per clinician per month	Based	Best for
MedCall	$15 inc. GST	Australia (AWS Sydney)	Simple video consults (up to 4 people) alongside your existing practice software
Coviu	$40–$54 + GST billed annually, or $48–$64 + GST monthly	Australia	An all-in-one suite with payments, forms, recording and group calls
doxy.me	Free, or US$29 billed annually	United States	A free plan, or large group calls
GP Consults	$20, or $25 with screen share and multi-person calls	Australia (AWS Sydney)	Practices already set up on it
Healthdirect Video Call	Free for general practices (Government-funded)	Australia	General practices and other eligible services
Halaxy telehealth	Paid with Halaxy credits	Australia	Practices already running on Halaxy

Coviu

Coviu is an Australian, all-in-one telehealth suite. Its Individual plan is $48 per month, or $40 per month billed annually, plus GST. The Clinic plan, which adds a shared reception, free admin users and reporting, is $64 or $54 per clinician plus GST. The Clinic Bundle adds an AI scribe and a phone line for $119 or $99 plus GST (Coviu).

Every plan includes payments in the waiting area, consent forms, e-signing, a whiteboard, consultation recording and calls with up to 6 people. There’s no free plan advertised.

• Pick Coviu if you want one platform that also takes payments, handles forms and records consults.
• Think twice if you only need a simple 1:1 call. You’ll pay for a lot you don’t use.

Full side-by-side: MedCall vs Coviu.

doxy.me

doxy.me is a US telehealth product. It has a free plan, and its Premium plan is US$29 per provider per month, billed annually. Premium adds screen sharing, HD video, group calls of up to 25 people and custom branding (doxy.me). Patients join through your personal room link.

• Pick doxy.me if you want a free plan or big group calls, and you’re comfortable with a US product billed in US dollars.
• Think twice if you want patient data handled in Australia, or a GST tax invoice in Australian dollars.

Full side-by-side: MedCall vs doxy.me.

GP Consults

GP Consults is a simple Australian tool that works a lot like MedCall: you type the patient’s mobile, they get a text, and they tap the link to join. It’s hosted in AWS Sydney. Its Standard plan is $20 a month, and Premium, which adds screen sharing and multi-person calls, is $25. Practices funding 5 or more clinicians pay $15 or $20 each, and the first month is free (GP Consults).

• Pick GP Consults if you’re already set up on it and only need one-to-one video.
• Think twice if you want screen sharing or group calls without paying for Premium, to send links by email, or to give patients a permanent room link in your booking reminders. MedCall includes all of those at $15.

Full side-by-side: MedCall vs GP Consults.

Healthdirect Video Call

Healthdirect Video Call is the Government-funded platform run by Healthdirect Australia. Healthdirect says it is provided without cost to general practices and to Aboriginal Medical Services, and other services can register their interest in a licence (Healthdirect). If your practice is eligible, it’s worth asking your Primary Health Network about it.

• Pick it if your practice can get it free through the program.
• Think twice if you’re not covered by the program. Ask your PHN about eligibility and cost first.

Halaxy

Halaxy is practice management software rather than a telehealth platform, but it has its own telehealth add-on, paid with Halaxy credits (Halaxy). It also has an official Coviu integration, which needs a Coviu subscription. If you’d rather use another video tool, Halaxy lets you put a link in each appointment’s Telehealth URL field. Here’s how to use MedCall with Halaxy.

MedCall

MedCall is $15 per doctor per month including GST, with a 1-month free trial. It does one thing: video consults, one-to-one or with up to 4 people. You text or email the patient a link, they tap it and wait for you, and there’s no app or account. Every doctor also gets a permanent room link to paste into booking reminders. Screen sharing, chat, photo and PDF sharing, and adding a carer, interpreter or colleague to the call are all included. Calls are end-to-end encrypted and never recorded, it’s hosted in AWS Sydney, and every clinician account needs an Ahpra number. Practice managers are free.

• Pick MedCall if you want a simple, Australian-hosted video consult at a flat price, and you’re keeping booking, notes and billing in the software you already use.
• Think twice if you need payments, forms or recording inside the telehealth tool, or calls with more than 4 people.

How to choose

Three questions settle it for most practices:

1. Do you want a suite or just the call? If you want payments, forms and recording in one place, look at Coviu. If your practice software already does that, a simple tool is enough.
2. Where should patient data live? Under the Australian Privacy Principles you must take reasonable steps to protect health information, including when it goes overseas (OAIC). Most of the options here are Australian; doxy.me is the exception.
3. How many people per call? For family sessions, interpreters or case conferences, check the group limits above.

Then trial your shortlist with real patients on their own phones. Our checklist for choosing telehealth software walks through it step by step, and telehealth software pricing shows the costs for a whole practice.