Question 1

How much does MedCall cost?

Accepted Answer

$15 per doctor per month including GST, whatever the size of the practice. Unlimited consults. Managers who don't see patients are free.

Question 2

How does the free trial work?

Accepted Answer

1 month, no card needed, starting when you confirm your email.

Question 3

How do I send a patient a link?

Accepted Answer

Enter their mobile or email on the Consults tab and press Send SMS, Send email or Send both.

Question 4

Does my patient need an app?

Accepted Answer

No. They tap the link and join in their phone's browser.

Question 5

How do I add doctors to my practice?

Accepted Answer

Team tab → Add someone. They get an email to set their own password.

Question 6

Can managers see patient details?

Accepted Answer

No. Managers see consult counts per doctor, never patient names, numbers or chat.

Question 7

Can we claim Medicare for consults on MedCall?

Accepted Answer

Medicare doesn't certify platforms; the usual MBS telehealth rules apply whichever tool you use.

Question 8

Where are my tax invoices?

Accepted Answer

Billing tab → Manage billing. Every invoice shows the GST included.

Question 9

How do I cancel?

Accepted Answer

Billing tab → Manage billing → Cancel. You keep access until the end of the paid period.

Question 10

My patient can't turn on their camera.

Accepted Answer

Usually a blocked permission or another app using the camera.

Question 11

I can't hear the patient.

Accepted Answer

Press Devices in the call and play the test tone.

Question 12

Are consults recorded?

Accepted Answer

Never. Video and audio are not stored anywhere.

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