- Use Safari or Chrome. Open the link in the phone’s normal browser, not inside Facebook, Instagram or an email app’s preview.
- Allow camera and microphone when asked.
- Stay on the page. Switching apps can pause video on iPhone. If the video freezes after coming back, tap Tap to resume video.
- Wi-Fi or 4G/5G both work. A strong signal matters more than which one.
- Find a private spot with light in front of them, not behind.
- One device at a time. If they open the link on a second device, the call moves to that one.
Patients can check their phone first at medcall.au/test.