Telehealth software · Australia
MedCall is secure, Australian-hosted telehealth video software. Text your patient a link — they tap it and join in the browser. No apps, no downloads.
Enter a mobile, the patient gets a link, they tap it and they're in. No apps, no accounts, no passwords — the number-one reason consults fail elsewhere.
Calls are end-to-end encrypted and travel directly between the people in them. Nothing is recorded, and only the minimum consult data is stored.
The application, database and files run in the AWS Sydney region. Consult data stays in Australia, in line with the Australian Privacy Principles.
The consult is the product. MedCall does the video call properly and stays out of the way of everything else in your practice.
See how we handle security & privacyKeep booking, notes and Medicare billing in Halaxy, Cliniko, Best Practice, MedicalDirector or whatever you run. Every doctor gets a permanent room link: paste it into your telehealth appointment reminders once, and patients let themselves into your waiting room.
Honest side-by-sides with prices checked against each provider's site — including where the others win.
Calls are end-to-end encrypted and never recorded. Infrastructure runs in Sydney and consult data stays in Australia. Every clinician account needs an Ahpra registration number.
Telehealth software lets a clinician and patient consult over secure video (and sometimes phone or messaging) instead of in person. Good telehealth software handles the video call, patient joining, in-consult tools like screen share and chat, and does it in a private, compliant way. MedCall focuses on doing the video consult itself really well, and leaves booking and billing to your existing practice software.
Published prices in October 2026 ranged from free plans with limits (doxy.me), to $20–$25 a month (GP Consults), to $40–$64 per clinician per month plus GST for Coviu's suite. MedCall is one plan: $15 per doctor per month including GST, with unlimited video consults of up to 4 people, screen sharing included, practice managers free, and a 1-month free trial. Our telehealth software pricing guide breaks down what each costs for a whole practice.
It depends on what you need. If you want one suite that also takes payments, handles consent forms, records consults and runs group calls, Coviu covers that. If you want a simple, Australian-hosted video consult with text and email invites and a room link for your booking reminders, alongside the practice software you already run, that's what MedCall is built for. Our comparison of telehealth platforms in Australia lays out the prices and features side by side.
There's no law that telehealth software must be hosted in Australia, but health information is sensitive and the Australian Privacy Principles require reasonable steps to protect it, including for any overseas disclosure. Many practices prefer Australian data residency for peace of mind. MedCall keeps consult data in Australia.
You can technically use general video tools, but they aren't built for clinical use — consider privacy, consent, data handling and record-keeping. Purpose-built telehealth software like MedCall is designed around a clinical consult and Australian privacy expectations.
1 month free, no card needed. Then $15 per doctor per month inc. GST.
Start free trial