The short version:
- Medicare doesn’t approve or certify particular video platforms. The MBS telehealth guidance says no specific equipment is needed, and practitioners choose a solution that meets their clinical requirements and satisfies privacy laws.
- Using MedCall doesn’t change what can be claimed. The usual MBS telehealth rules — including eligibility rules for GP telehealth items — apply the same way whichever video tool you use.
- Claiming stays with you. Item selection, documentation and billing happen in your practice software.
For more detail, including links to the official guidance and a privacy summary for your practice’s checklist, see our Medicare and compliance page.