Security and privacy at a glance

Where data is stored, what's kept, and what isn't.

  • Hosted in Australia. Our application, database and file storage run in Sydney.
  • Encrypted. Calls are encrypted end to end between the two browsers.
  • Never recorded. Video and audio are never stored.
  • Minimal data. We keep the patient contact details you enter, chat messages and files from the consult, and call logs. No Medicare numbers, clinical notes or health records.
  • Links that expire. Each consult link works for one consult, expires after 24 hours, and can be cancelled at any time.
  • No patient accounts. There are no patient passwords to steal.
  • Privacy inside a practice. Managers see consult counts, never patient details.

The full detail is on our security page and in our privacy policy.

More in Security, privacy & Medicare

Didn't answer your question? Email hello@medcall.au.