If a payment doesn’t go through:
- Nothing stops straight away. Your practice can keep running consults.
- Stripe retries the payment automatically over the following days and emails the billing contact.
- Managers see a Payment didn’t go through banner on the dashboard with an Update card button.
Updating your card through Manage billing settles the outstanding payment.
If every retry fails, the subscription ends and starting new consults is paused. Subscribe again from the Billing tab to switch it back on.